Member Services Coordinator

Lehi, UT

About Civica

Over the past two decades, shortages of generic, injectable medications critical to the lifesaving work of hospitals in the United States have become commonplace. Approximately 200 medically necessary drugs are on the U.S. Food and Drug Administration’s shortage list. Manufacturing challenges and predatory pricing are both the cause and result. 

Who suffers most? Patients. 

Civica is a 501(c)(4) social welfare organization established in 2018 by health systems and philanthropies to reduce chronic generic drug shortages and related high prices in the United States. Led by an experienced team of health care and pharmaceutical industry leaders. 

Today, more than 50 health systems have joined Civica. They represent over 1,200 hospitals and over 30 percent of all U.S. hospital beds. Civica has also begun to supply the U.S. Department of Veteran’s Affairs, the U.S. Department of Defense, and the U.S. Strategic National Stockpile of essential medicines. 

Civica is improving patient outcomes and reducing healthcare costs by making strides to ensure patients and their needs come first and that essential generic medications are accessible and affordable. Since established, the #1 Policy for the Civica team has been “Do What Is in the Best Interest of Patients.” 

Civica is launching a subsidiary to enter the Outpatient pharmacy market partnering with Blue Cross Blue Shield with the goal of reducing drug prices, especially high-cost generic drugs where market forces are not working to control drug costs. 

To find out more about how Civica’s innovative model is directly impacting patient care, click here to read a recent article from the New England Journal of Medicine.

Intro to Civica

Position Summary

The Member Services Coordinator is responsible for the review, coordination, and follow-up to assure efficient distribution of products of pharmaceuticals to our member hospitals. The coordinator serves as the primary contact person for members and their pharmacy team for all customer service-related issues.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Assists pharmacy buyers, managers, and other pharmacy personnel with daily inquiries regarding orders, IT issues and other questions or issues via phone and email in a timely and efficient manner.
  • Develops strong working relationships with internal and external customers
  • Delivers timely communications on exceptions, problem resolution
  • Communicates proactively with customers by providing accurate and timely information
  • Represents a critical presence to internal customers, and maintains a professional approach in all types of interactions
  • Monitors inventory status on a regular basis
  • Validates shipment and receipt, for all customer orders. 
  • Uses various software applications to assemble, manipulate, and/or format data and reports using digital records
  • Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma or equivalent; Bachelor’s Degree preferred
  • Two to three years of work experience preferred related to healthcare customer service.
  • Proficient in MS Office including Excel, PowerPoint, Outlook, and Word
  • Ability to work independently with minimal supervision
  • Strong organizational and time management skills to prioritize multiple demands
  • Strong analytical skills with attention to details
  • Strong verbal and written communication skills
  • Exceptional work ethic, energy, and drive
  • Demonstrates alignment with company's code of ethics